At Urbanzup, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our simple return and refund process.
1. Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
- Certain items such as innerwear, accessories, or customized products are not eligible for return due to hygiene and personalization reasons.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable.
3. Exchanges
- You can request an exchange within 7 days of receiving your order.
-
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at contact@urbanzup.com and send your item to:
57(5/1) JAWAHARLAL NEHRU ROAD Ekkaduthangal Chennai Chennai City Corporation Tamil Nadu India 600032 Guindy Industrial Estate Tamilnadu.
4. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
5. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- Once your order has been processed or shipped, cancellations are not possible.
6. Contact Us
For return, refund, or exchange requests, please reach out to us:
📧 Email: Contact@urbanzup.com
📞 Phone: +91 894 096 4931