At Urbanzup, we are committed to delivering your fashion picks safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
- We may offer free shipping promotions from time to time.
3. Delivery Timelines
- Standard delivery time: 5–7 business days within India.
- Metro cities may receive deliveries faster (3–5 business days).
- Remote or rural areas may take longer depending on courier partner availability.
(Please note: Delivery times are estimates and may vary due to factors beyond our control such as weather, courier delays, or unforeseen circumstances.)
4. Tracking Your Order
- Once your order is shipped, you will receive an email/SMS notification with the tracking details.
- You can track your order directly through our website or the courier partner’s tracking portal.
5. International Shipping
- Currently, Urbanzup ships only within India.
- International shipping may be introduced in the future.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeline, please contact us at Contact@urbanzup.com.
- In case of lost or undelivered packages, we will work with our courier partners to resolve the issue.
7. Contact Us
For shipping-related queries, you can reach us at:
📧 Email: Contact@urbanzup.com
📞 Phone: +91 894 096 4931